Shipping policy

Shipping Policy

1. Order Processing All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations We ship worldwide. Shipping options and rates will be displayed at checkout based on your delivery address.

3. Estimated Delivery Times Delivery times vary depending on your location:

Hong Kong & Asia: 5–7 business days
Middle East: 7–14 business days
Europe & North America: 9–15 business days
Rest of the World: 12–15 business days

Please note these are estimates and may vary due to customs processing or carrier delays.

4. Shipping Costs Shipping fees are calculated at checkout based on the destination and package weight. We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.

5. Customs & Import Duties International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

6. Order Tracking Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment's progress.

7. Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

8. Contact Us For any shipping-related inquiries, please reach out to us through our website.